Last updated: 6 August 2026. Agnic Gifts is operated by Agentic Business Company Limited, a company registered in England and Wales (no. 16832312), trading as Agnic.
Email support@agnic.ai. We aim to reply within one business day. Include your gift reference if you have one — your assistant can tell you the order reference (it starts af_ord_) or the gift-request reference (it starts gs_), and either one lets us find your record immediately.
What we can help with: setting up a card, a spending limit, or a delivery address; a gift request that stalled before anything was bought; your order records, receipts, and what was actually charged; tracking down a delivery; and payment disputes or chargebacks, where we provide the full order evidence. If you want your data accessed, corrected, or deleted, write to privacy@agnic.ai.
What we cannot do: once a purchase is placed, we cannot cancel, change, return, or refund it. You bought from the merchant, not from Agnic — the merchant is the seller and receives your money, and returns and refunds follow its own policy and your consumer rights. Tell us and we will give you the merchant's contact details and your order record so you can raise it with them directly. Cancelling inside your assistant only works before a purchase completes.
If a purchase failed: nothing is charged when a purchase fails, and your spending limit is untouched. Ask your assistant for the gift status — it will say what happened and whether a payment attempt was made. Where a payment attempt did happen, that note is repeated to you verbatim rather than summarised, so check your card statement if you see one.
Surprise gifts: the item stays sealed until delivery by design. If you want to know before it arrives, ask your assistant to reveal it — it will warn you first that this cannot be undone. Support will not reveal a sealed gift on your behalf.
Privacy: gifts.agnic.ai/privacy · Terms: gifts.agnic.ai/terms · Your account: app.agnic.ai